OLD - Customer Service
Customer Service phone number: 866-488-0642
Customer Service email: Care@CastawayClothing.com
Quick Chat:
Here are a few links and answers to some FAQs:
- Shipping & Delivery
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Privacy & Security
Shipping & Delivery
Castaway Nantucket Island orders are shipped via UPS & USPS with the following options and costs: Standard Ground Shipping - standard flat rates apply - (Approx. 2 to 7 business days). 2nd Day Express Shipping - standard rates apply. If you need overnight shipping, please call customer service at 866-488-0642 Monday-Friday between 9am and 12pm EST and you will get a quote for the same day rate. Orders placed before 12pm EST will usually ship the same business day. Orders placed after 1pm EST will ship the following business day. Business days are Monday through Friday, excluding the following holidays: New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day. You will receive an email confirmation once your order has shipped with the UPS/USPS tracking number. At this time, we are unable to ship a single order to multiple addresses. If you need to ship your purchases to multiple addresses, please place separate orders for each address.
Returns & Replacements
Customer satisfaction is our prime motive. If you are not completely satisfied with an item you purchased from us directly and it is unused/unworn with the original tags still attached, you may return it and we will refund your purchase if it is eligible within 30 days of purchase. This applies to direct WEB and PHONE purchases only. If you purchased items from a store or website that carries our product line you must return the items to that store, subject to the store's return policy. PLEASE NOTE: All items purchased from our outlet section are nonrefundable and cannot be exchanged or returned. How to Return or Exchange a Purchase? You may return your purchase by mail. Simply call our customer service line at 866-488-0642 and ask for a Return Authorization Form (RA). We will email, mail, or fax the completed form to you. Please print and mail the RA form and the item(s) you wish to return to the address on the form. Please do not write any credit card or exchange information directly on the form- these notes will be made by customer service when the form is created for you. WE CAN NOT ACCEPT OR PROCESS RETURNS WITHOUT A "RETURN AUTHORIZATION" FORM. Please note that you are responsible for all shipping and handling costs when effecting a return. Please contact us if you have questions or need assistance with the return process at 1-866-488-0642 Monday through Friday 9am-5pm EST.
Ordering
How to Use Your Shopping Cart
Use the Shopping Cart to hold your selections while you shop the site. Add an item to your Shopping Cart by clicking the ADD TO Cart button on any product detail page. You can view the contents of your Shopping Cart anytime by clicking on the Shopping Cart icon at the top of the page.
Items remain in your Shopping Cart for the duration of your shopping session or until you remove or purchase them.
How to Place an Order
Placing your order on CastawayClothing.com is easy. Once you have finished shopping, click on the CHECKOUT button below the subtotal of the order in the Shopping Cart.
Update or Change Your Order
If you discover a need to change or update your order, please call one of our Customer Service Representatives as soon as possible at:
1-866-488-0642
Monday through Friday 9am-5pm EST.
Please have your order number ready when you call.
Telephone Orders
You may prefer to place your order with one of our Customer Care Specialists at: 1-866-488-0642
Monday through Friday 9am-5pm EST.
Please have your item numbers ready when you call.
International Orders
At this time, we are not able to accept international orders or credit cards with billing addresses outside of the United States. We are unable to ship to PO Boxes, APO addresses or US territories.
Corporate Sales Request
For inquiries regarding Corporate Orders & Services, please contact us by phone at 1-866-488-0642 Monday through Friday 9am-5pm EST. You are also welcome to use the Contact Us form to submit your inquiry.
Payment, Pricing & Promotions
Payment Options
Castaway Nantucket Island accepts several forms of payment with a US billing address:
American Express, Paypal, Apple Pay, Amazon Pay
Discover
MasterCard
Visa
Debit cards bearing the Visa or MasterCard logo
Currently, we do not accept
Personal checks
Money orders
Credit cards with billing addresses outside the U.S.
Credit cards issued by banks outside the U.S.
Gift Cards without a PIN
Cash
Merchandise Cards
Viewing Orders
You can view your orders by selecting "Your Account" from the top navigation. This option is only available when you are logged in.
Updating Account Information
You can manage your account by selecting "Your Account" from the top navigation. This option is only available when you are logged in.
Privacy Policy
Castaway Clothing is committed to respecting your privacy and recognizing your need for appropriate protection and management of the contact information you share with us (the phrase "contact information" means any information by which you can be contacted, such as your name, mailing address, email address, telephone number, etc.). The purpose of this privacy policy is to inform you what contact information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, the information. This policy applies only to customers in the United States.
As a part of our commitment to your privacy, Castaway Clothing agrees to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from Castaway Clothing.
Collecting Information About You
There may be times (such as when you purchase or order a product, subscribe to a service, register to receive catalogs, or to participate in contests, sweepstakes or promotions, etc.) when we ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We may also maintain a record of your product purchases.
Whether or not you provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products or access certain services, offers and content on our website. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, entry, etc., even if you have opted to not receive communications from us.
In general, you can visit our web pages without telling us who you are or revealing any contact information about yourself. We may track the Internet domain address from which people visit us and analyze this data for preferences, trends and statistics.
Using Information About You
We use the contact information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing preferences, trends and statistics, informing you of our new products, services and offers, and providing you with information from and about Castaway Clothing. From time to time we might establish a business relationship with other persons or entities whom we believe trustworthy and whom we have asked to confirm that their privacy policies are consistent with ours. In such cases we might rent, exchange, share and/or cross-reference information, including contact information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
To serve you better, we may combine information you give us online, in our stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners and others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers. We provide our Service Providers with the information needed for them to perform these services. We also ask our Service Providers to confirm that their privacy practices are consistent with ours.
Although unlikely, in certain instances we may disclose your contact information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, to Castaway Clothing or to others. We may also disclose your contact information when we believe the law or legal process requires it.
Editing, Updating, Correcting and Deleting Information About You
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our partners, or if you would like to opt out of our rental or exchange of your information with other marketers, please let us know by calling us at 866.488.0642 or by sending an email to admin@CastawayClothing.com. Please be sure to include your full name, email address, mailing address, and specifically what information you do not want to receive. If you would like to update or correct your email address, mailing address or other contact information with us please contact us the same way.
Please note that any requests to remove or update your contact information may take up to ten days for your email request and 6-8 weeks to process your postal mail request.
Protecting Children
Castaway Clothing takes special care to protect the safety and privacy of children. Our web sites are general audience sites. We do not permit anyone under the age of 13 to register with us. We also do not send email correspondence to anyone who tells us that they are under the age of 13.
Children under the age of 13 should always ask their parents or guardians for permission before providing any contact information to anyone online. We urge parents and guardians to participate in their children's online activities and use parental control or other web filtering technology to supervise children's access to the web.
Cookies
Our web sites use "cookies." We may also use cookies in emails that you receive from us. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our sites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Certain of our Service Providers may use cookies and collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other Service Providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services by calling or emailing us. In addition, in connection with the services that they provide to us, certain of our Service Providers may work with third parties who may use cookies to collect anonymous information to tailor advertising for you and others elsewhere on the web. These third parties do not have access to any contact information about you. If you would like to opt out of accepting cookies altogether, you can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of the web site or our services may not work if you delete or disable cookies.
Security
We take precautions, including use of sophisticated encryption and authentication tools, to protect the security of your contact information that you share with us. Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, we cannot guarantee or warrant the security of any information you transmit to or from our web sites, and you do so at your own risk.
We urge you to keep your password in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place such as a library or Internet cafe.
Links to Third Party Sites
Our web sites may contain links to web sites operated and maintained by third parties, over which we have no control. Privacy policies on such linked sites may be different from our privacy policy. You access such linked sites at your own risk. You should always read the privacy policy of a linked site before disclosing any personal information on such site.
Policy Changes
If we decide to change our privacy policy in whole or in part, we will inform you by posting a notice on our web site. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our web site and will replace any prior policies that are inconsistent. Your continued use of our web site or services constitutes your consent to be bound by the revised Privacy Policy.
Your Feedback
To help us improve our privacy policy and practice, please give us your feedback. You may email us at admin@CastawayClothing.com or call us at 866.488.0642.
