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Frequently Asked Questions

Gift Cards & Other FAQs


Our Castaway Customer Care Team is ready and able to assist you Monday through Friday, 8am-5pm EST. We can be reached via phone at (866) 488-0642, via the online Chat button, or via email Any calls/chats/emails received outside of those days/times will be responded to first thing the next business day.

Where does Castaway ship?

Castaway is happy to ship across the United States and Canada, as well as the majority of Europe & Asia. If you experience trouble shipping to your desired country, please call our Customer Care Team at (866) 488-0642.

When and how will my order be shipped?

Castaway Nantucket Island orders are shipped via UPS, FedEx, or USPS. We offer Standard Ground Shipping (approx. 3-7 business days), 2nd Day Express Shipping (2 business days, for an order placed before 12pm that same day), or Overnight Shipping (1 business day, for an order placed before 12pm that same day). We also offer USPS International Priority with Tracking (Est. 5-10 Business Days).

Orders placed before 12pm EST will usually ship the same business day. Orders placed after 12pm EST will ship the following business day.

Business Days are Monday through Friday, excluding the following Holidays: New Year’s Eve, New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving and Christmas Day.

When will my order be delivered?

Once processed, orders are shipped via the method chosen during checkout. Standard Ground is delivered within 3-7 business days to most U.S. locations. Please note that shipping times may be impacted during peak shipping season, especially on Black Friday, Cyber Monday and prior to Christmas.

How can I track my order?

You will receive an email confirmation once your order has shipped with the UPS/FedEx/USPS Tracking number.

Can I change or cancel my order after it is placed?

If you place your order and realize a mistake has been made in entering your Shipping Address, or the order confirmation lists the incorrect style/size item; please CALL our Customer Care Team ASAP at (866)488-0642. As we are processing and shipping orders as quickly as possible, we cannot guarantee changes will be made to an order once it is placed. The same applies to order cancellations.

Can I ship to an address other than my Billing address?

Yes! Your Shipping & Billing addresses can be different. This means you are able to ship to a gift recipient. Billing addresses must be in the U.S. to be processed.

Why are my items being sent in multiple shipments?

Castaway is proud to partner with other great brands selling Needlepoint Belts, Shoes, Leather Goods, Travel Bags and other select items that we do not stock at our warehouse. If we are unable to stock a style, it will be shipped directly to you from the manufacturer. In this case, you may receive one tracking number for your Castaway item(s), and another tracking number for the other item(s).

Customer Service phone number: 866-488-0642
Customer Service email:
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