Gift Cards & Other FAQs



You may return your purchase by mail. Simply click the following link: Start Return or Exchange

Our Exchange/Return website is where you can see all of the recent orders that are eligible for Exchange/Return. You can then select the item(s) to return and the reason for Exchange/Return. If you want to Exchange the item(s), you will be able to select the new size/style you need. Refunds will be credited directly back to the original form of payment.

If you need to Exchange/Return a GIFT: Please contact our Customer Care Team and we can help without alerting the Gift Giver.

Please Note: All items purchased from our Outlet section are nonrefundable and cannot be exchanged or returned.

Customer satisfaction is our top priority. If you are not completely satisfied with an item you purchased from us directly and it is unused/unworn/unaltered with the original tags attached, you may return the item for a full refund or exchange within 30 days of purchase.

This applies to and phone orders only. If you purchased Castaway Clothing from a store or 3rd party website you must return the items to that store, subject to that store's return policy.

Castaway will honor a one-time price adjustment within 10 days of your order's purchase date. Purchases made with any type of offer/promotion are not eligible for a retroactive price adjustment. To receive a price adjustment, please contact our Customer Care Team at (866)488-0642 or email Be sure to have your order number handy, this begins with “W” and can be found on your packing slip or in your order confirmation email.


Castaway Nantucket Island accepts several forms of payment with a U.S. billing address: American Express, Discover, MasterCard, Visa, PayPal, Apple Pay, Amazon Pay. As well as Debit Cards bearing the Visa or MasterCard logo. International orders can only be processed using PayPal.

You may come across Castaway Clothing coupon codes, discount codes and promotions on other websites, but please be aware that these codes are generally not valid. Your best bet for being the first to know about sales and other promotions is to sign up for our emails. Please read the fine print associated with any offer because their terms do occasionally change.

Discount codes cannot be combined, only one code can be used per order. Castaway Nantucket Island reserves the right to change or cancel promotions at any time. Use of any promotion constitutes acceptance of these terms and conditions, except where prohibited by law. Promotional discounts apply to merchandise only and not shipping & handling, taxes, or packaging.

Gift Cards & Other FAQs

With a Castaway gift card, you are one click away from classic coastal style! Share the joy of a fun embroidery, or a colorful print, with your family/friends instantaneously. Our E-Gift Card is sent via email immediately, and can be forwarded to your recipient with a message of your choice, or you can print it to present physically.

If you have questions regarding e-gift cards, please call our Customer Care Team at (866) 488-0642

During checkout, you will enter your email address, and that is where the confirmation email, and e-gift card will be sent
The purchaser can then Forward the e-gift card to the Recipient, or Print it to give to the Recipient
The e-gift card email can include a Gift Message if you choose by entering one during checkout in the notes field.
E-Gift Cards are non-transferable, non-refundable and are not redeemable for cash
Your e-gift card may be used to purchase merchandise over the phone, or on
To be used the e-gift card number is entered into the “Gift Card or Discount Code” section at checkout
If the amount of your e-gift card is less than the total order amount, you will need to pay the remaining balance. If the amount of your e-gift card is more than the total order amount, the balance of the gift card will be updated with the remaining amount
If you do not see your e-gift card in your inbox within 30 minutes of purchase, please check your spam folder

All Castaway embroideries and colors are stocked and sold online each season. However, if there is a personal image, club logo, or other non-licensed image you would like to have on a Castaway product, please email for more information.

There are a handful of customizable gift items on the website for which we offer “free Monogramming.” Monogrammed items are Non-Returnable/Non-Exchangeable, and typically ship within 7 days of purchase and ship separately from other Castaway items that do not have monogramming. Monograms will be executed EXACTLY as they are written by the Purchaser in the Notes section during checkout. Please specify the order of letters and if you would like the center letter larger than the others.

You can manage your account by selecting "Your Account" from the top navigation. This option is only available when you are logged in.

Customer Service phone number: 866-488-0642
Customer Service email:
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